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  • What happens if I need to cancel or reschedule my appointment?
    If you know that you are unable to make your appointment ahead of time, please contact our office and we can cancel or reschedule your appointment. If your appointment is rescheduled or canceled within 24 hours of your appointment time, there will be a $50 no show fee.
  • What should I do if I am running late for my appointment?
    Please call our office as soon as you can to let us know you are running late. We will do our best to accommodate you but please note, we are only able to hold appointments for 10 minutes before they will have to be rescheduled.
  • How long does a new referral take?
    Please allow three business days from your appointment for a referral to be completed and sent. Once your referral has been sent please give the office we refer you to up fourteen business days to contact you. If you have not been contacted within that time frame, please call our office and we can give you the contact information for the office to which we referred you so that you may follow up with them directly. Please note, emergency referrals are based on medical necessity and can ONLY be requested by providers. Emergency referrals will be completed by our office within 48 hours.
  • Do I need an appt to get a referral?
    Yes, all referrals require and appointment with one of our providers.
  • Can you schedule an appointment for me at the office I am being referred to?
    No, unfortunately we are not able to schedule an appointment for you at the office to which we refer you. Please feel free to ask our referral coordinator for the contact information for the referred office so you can follow up with them directly.
  • Where do I park?
    We have two parking lots that we suggest patients use. One is located right in front of our office and one is located to the left of our office. Please go to our parking page for more information.
  • Is there free valet parking?
    Yes, if you pull up to the main entrance to the hospital, they have free valet parking that you can use. Just tell them you have an appointment at Dr. Berman's office and they will park your car for you. Your car can be picked up by the main entrance of the hospital after your appointment.
  • Can I come in for a lab only appointment?
    No, all lab work requires an appointment unless otherwise told by one of our providers.
  • Do I have to fast for my labs?
    Preparation requirements vary depending on the specific lab work being done. Please call our office to confirm what your provider prefers.
  • Why did I get a bill for my lab work?
    Our lab is operated by Quest Diagnostics. If you received a bill from Quest for lab work, you will need on contact their billing department directly with questions. Their Billing Customer Service phone number is 1-866-697-8318.
  • When should I expect to hear from you after my lab work?
    If you do not receive a call that means that the provider who you saw did not see any issues with you lab work- no news is good news. If your provider needs to discuss a result, they will send a message to our nurse who will either give you a call or send you a message through your patient portal.
  • Why are only some of my labs showing up on the portal?
    In order for our clinical support team to have enough time to call you, our portal has a five day lag time for posting results that are out of range. Please note, labs that are out of range do not necessarily mean that they are acute or concerning. For example if you are a diabetic and you get your Hemoglobin A1c checked, that result will take up to 5 days to post on the portal because your result will be outside of the normal range. You are always welcome to call our office with questions about your labs.
  • Is Dr. Berman in Network?
    Our office is in network with a wide variety of insurance plans. However, because we are a private practice, we cannot guarantee that we are in-network with every subsidiary. Please contact your insurance to see if Dr. Berman is in your network.
  • Who do I contact with my billing questions?
    We utilize a third party biller called RDMG thus the information we can provide you regarding any bills is limited. For all billing questions, please contact RDMG billing at 866-557-2612. We encourage you to request an explanation or benefits from your insurance.
  • What is the Difference Between a Medicare Annual Wellness and a Physical?
    A Medicare Annual Wellness exam is a non-clinical paperwork appointment required annually by Medicare. At this appointment, you will not be able to get lab work or refills on any medications. Our office is required to conduct Annual Wellness exams to stay in compliance and in-network with Medicare. A physical exam is a yearly check-up appointment required by commercial insurance companies. At this appointment, only preventative care will be covered by your insurance. Any new health problem or diagnoses discussed during a physical exam may result in a portion of the exam accruing an out-of-pocket charge applied to your deductible and coinsurance. Preventative care includes the physical wellness exam, routine screenings, and immunizations intended to prevent or avoid illness or other health problems. If you have any additional questions about what services are covered by a physical, please contact your insurance.
  • What do I do If my FollowMyHealth account is not working?
    For all questions regarding issues with the FollowMyHealth patient portal, please contact their support team at 888-670-9775.
  • Can I always get a walk-in appointment?
    Our office has limited availability for same day appointments. These appointments are first come first served and unfortunately, we can not guarantee that every patient can be seen same day. Please call our office to inquire about our availability for the day.
  • What if I have an emergency?
    We are not an emergency level care facility. In the event of a medical emergency, please contact 911 or go to your nearest emergency room.
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